la casa del habano
la casa del habano

buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices
buy authentic cuban cigars and habanos cigars duty free cuban cigars order  online or mail order cigars at best prices


la casa del habano

Jump to: View cart Go To Shopping Cart
la casa del habano Best-Cuban-Cigars  

     Frequently Asked Questions
     Ordering & Shipping
     Our Guarantee
     Contacting Us
     Terms and Conditions

 

Best-Cuban-CigarsBest-Cuban-Cigars                        

Why should you choose Puro Rey Cigars as your cigar supplier?

We guarantee 100% authentic Cuban Cigars

Q. How do you ship Cuban Cigars?
  A.  Two shipping options described below:

  1. We ship cigars only (no bands or boxes)
  2. We ship cigars (no bands or boxes) and mail bands separately

We ship package separating cigars from the original boxes, remove the rings/bands, and pack them in ziplock bags and then bubble wrapping. We can then ship the rings in separate packaging by mail.

  Q) Do you ship in original sealed boxes?
  A) Yes we do, ordering party takes 100 % liabilities.We will do our best to deliver , but we will issue NO REFUND. This applies to any product from Cuba shipped in original package.

***If you place an order to be sent in Original sealed boxes, then you must e-mail us stating your order # and request that shipping method or else the order will be processed to our standard shipping method.*** purorey@candw.ky

  Q. When am I charged for cigars and shipping?
  A.  We charge 5 business working days before order is shipped.
   
  Q. Where do you ship Cuban cigars and products?

  A.  We ship worldwide: This Includes North America.

  Q.  How do you know of delivery?
  A.  When your order is sent, you we will be e-mailed a tracking number and courier website.
       You may track online and we will also on our end.

  Q.  How long does it take to receive my order?
  A. Orders usually take 5-7 days to process depending on our current volume of orders, once shipped delivery in most parts of the world will take 24 hours.

  Q.  How do I know that I am getting the real deal?
  A.  We have been online for 10 years and have delivered over 
      25,000 orders worldwide. We are a licensed retailer and
       wholesaler in Grand Cayman Islands.  All our Cuban cigars are 
       purchased directly from our distributor Caribbean Cigars N.V in Curacao, who also supplies
       to the entire Caribbean region and Central America. This includes all La Casa Del Habano Stores.
       (View Caribbean Cigars N.V. company website www.habanoscaribe.com)

  Q.  Are my credit card online payments secured?
  A.  Our payment page on our website is protected by an encryption
       license.  We do not give out customer information, to anyone.  We
       mean that, NO ONE!

  Q.  What if cigars I order are on backorder?

  A.  If you place an order and some of the requested cigars are not

       available, we will ship them as soon as we receive them.  We will
       advise you of delay and you can decide whether you want to wait or 
       proceed with order
       Remember you will only be charged for cigars that we have delivered 
       to you!

  Q.  What if cigars I order arrive damaged?
  A. 
If for any reason you are not satisfied with our service our product, please e-mail us at purorey@candw.ky immediately.
  We will refund your money or send your order out again, once we have received the original product in partialoriginal packaging within 7 business  
 
days after date of delivery to you.

BACK TO TOP

Best-Cuban-Cigars
We are licenced directly from our distributor in Curacao. All our cuban cigars are imported directly from our Habanos representative, Caribbean Cigars N.V.

All our cigars are stored in cabinet humidors, the best in the world supplied by J.C. Pendergast. We store all our cigars in these humidors, which are monitored daily to assure temperature is at between 68-70oF and humidity is at 68-72%. This allows the perfect environment for proper aging and storage of all our cigars. We package your order with the utmost care to guarantee your cigars arrive in perfect condition in less than 24 hours. We also ship in original sealed boxes.

If for any reason you are not satisfied with our service our product, please e-mail us at purorey@candw.ky. We will refund your money or send your order out again, once we have received the original product in partial original packaging within 7 business days after date of delivery to you.

BACK TO TOP

Best-Cuban-Cigars

Shipping rates for express courier delivery to any part of the world.
Pricing is quantity based:

1 box = US$45.00
2 boxes and over = FREE

HOW TO ORDER AND SHIPPING INFORMATION

  1. Choose desired product. Enter amount to be ordered. Hit "buy now" to add different brands to your order, or hit "Proceed to checkout" to complete shipping and payment details.
  2. When inputting shipping & billing address and payment details, remember to fill in all fields.
  3. With all fields filled in, Hit "process order".
  4. You will automatically receive a receipt of your order.
  5. You will also get confirmation of order by one of our representatives, letting you know an approximate delivery date.
  6. 5-7 days to process order. Once shipped delivery will be in less than 24 hours , even as far as Europe, anywhere in the world!!
  7. You will receive a tracking number and courier website to track your package on the day package is shipped.

REGARDING CUSTOM DUTIES IN YOUR COUNTRY

*Please note that you are responsible for all duties, tariffs, taxes or other restrictions. We suggest you contact your custom agency for further information. You may also contact one of our representatives at (345) 916-0828 for more information.

  • All cigars are in boxes of 25, unless otherwise mentioned in price
    list.
  • All prices are in US dollars.
  • D*lP*y Retail is our authorized payment processor for Puro Rey Cigars.
  • Payments can be made by - Visa, Mastercard, American Express, Discover, Diners & JCB
  • Your credit card will be billed as D*lP*y.is/purorey out of Dalvik,
    Iceland.
  • Wire Transfer payments, please contact us.
  • If paying by Money order only
    Address : PRC
    P.O. Box 32311SMB
    Georegtown Grand Cayman Islands
    **We do accept US postal money order
    **Money order must be drawn on a U.S. bank and in USD$
    **Allow 10 buisness days to clear our bank before order is shipped.
  • We also accept Pay By Check

Best-Cuban-Cigars

BACK TO TOP

 

Best-Cuban-CigarsBest-Cuban-Cigars

                         

We are located in the Cayman Islands and are on Eastern Standard Time. Please feel free to contact us with any special requests. Thanks for taking the time to contact us.

Email:           purorey@candw.ky

Telephone:   (345) 949-1443  9:00 AM -  5: 00 PM
                   (345) 916-0828 Mobile

Facsimile     (345) 945-1354   24 Hour Service


BACK TO TOP

Best-Cuban-Cigars

Best-Cuban-Cigars
We are not responsible for duties, tariffs or taxes implemented by your local customs or authority.

1. Puro Rey Cuban Cigars is committed to protecting your personal privacy. We will never give or sell your personal information to anyone and will do everything possible to ensure that such information remains confidential. All customer information is kept strictly off-line.

2. You must be 18 years of age to purchase from Puro Rey Cuban Cigars. By placing an order with us, you certify that you are at least 18 years old and are old enough to purchase tobacco products within the jurisdiction in which you are located.

3. Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site.

6. Once placed, orders must be approved by our sales representative and billing bank before credit card charge. Orders are approved according to client's billing/shipping address and bank details.

7. Cancellation of orders are only accepted at the point in time where your orders have not been shipped

8. Puro Rey Cuban Cigars and its partners are not responsible of paying any import taxes/duties to any country.

9. We have two shipping options:

  1. We ship cigars only (no bands or boxes)
  2. We ship cigars (no bands or boxes) and mail bands separately


9. When goods have not been received within 28 days from the date of despatch, detailed written notification must be made directly to us. Furthermore, no claim for damage or pilferage can be entertained unless notice of such is given within 7 business days of the receipt of the goods.

10. If the said goods were either damaged or faulty upon delivery you need to contact the shipper at once and file a complaint. (We assure you that once we send pacakge that contents are in perfect condition and packaged with bubble wrap.)

11. The goods shall be deemed to have been delivered to the customer when delivered to a person appearing to have the authority to sign for them at the destination to which they have been consigned.

12. If you are not satisfied with the products you ordered you have the right to return them.
We issue you a pro-rated credit, minus freight charges only:

  • when cigars have been returned in original packaging in which it was sent .( Zip Lock and Bubble wrap)
  • when notified and returned within 7 business days after delivery date.
  • when less than 20% of the amount of cigars sent has been used.
  • Return-shipments are at customers expenses.

13. Any despatch date or delivery time specified is only an estimate and Puro Rey Cuban Cigars shall not be liable for any economic loss or damage whatsoever incurred by the customer as a result of a failure of the Puro Rey Cuban Cigars or its partners to deliver the said goods.

14. Puro Rey Cuban Cigars shall not be liable for any delay or failure to deliver Goods resulting wholly or in part from civil commotion, accidents, riots, strikes, lockouts, fire, flooding, Acts of God, shortage of materials, government action or regulation. Any such failure shall not affect the obligation of the customer to pay for any goods already delivered.

15. Fraud or the abuse of this website, or the attempt to fraud or abuse of this website will reported immediately to a Federal or Royal authority in your area. We will hand over all necessary details including IPaddress, to the authorities.

16. Puro Rey Cuban Cigars shall not be liable for any damage, whether it is material or physical, coming forward from using our products and using our website. We firmly neglect any claims based on the above. We state firmly that SMOKING IS BAD FOR YOUR HEALTH AND CAN CAUSE SEVERE PHYSICAL DISORDERS.

17. We may modify these terms at any time. We will post the modified terms on the web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site and purchases of any goods from the web site after that point will be subject to the modified terms.